FAQ

Need quick answers? Find everything you need about orders, shipping, and returns below. For full details, please refer to our official policy pages.

Orders & Payments

How do I place an order?

Select your favourite items, add them to your cart, and complete the checkout. You will receive a confirmation email with your order details right away.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay. Learn more in our Payment Policy.

Shipping & Delivery

How long does delivery take?

Orders are processed within 1 to 3 business days and delivered within 5 to 12 business days across Canada. This means a total delivery time of 6 to 15 business days. See details in our Shipping Policy.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders within Canada.

Can I track my order?

Yes, you will receive a tracking email as soon as your order ships. You can also follow your parcel any time on our Order Tracking page.

Returns & Refunds

What is your return policy?

You have a 30-day return window from the day your order is delivered. Read the full details in our Refund Policy.

How do refunds work?

Once we receive your returned item, we inspect it within 2 to 5 business days. After approval, your refund is processed to your original payment method.

Customer Support

For any other questions, our team is happy to help.

Email: info@michelle-style.com
Phone: +1 (825) 786-4620

Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM EST
Saturday and Sunday: 11:00 AM to 4:00 PM EST

Business Information

Company Name: Michelle
Company Registration Number: 90192230
Business Address: Fortuinstraat 19 b, 4611NM Bergen op Zoom

Michelle-Style is a trading name of Michelle.